15

Dispute Resolution Procedures - Informal

15.1.2  if, within the time considered reasonable by the complainant, either the complainant is unable to discuss the dispute with the appropriate representative of the other party or the discussions fail to resolve the dispute, then the complainant shall:

1. notify the Code Secretariat of the dispute;


2. endeavour to discuss the dispute with the Managing Director or equivalent officer of the other party with a view to reaching an amicable resolution of the dispute;

15.1.3  if, within the time considered reasonable by the complainant, either the complainant is unable to discuss the dispute with the Managing Director or equivalent officer of the other party or the discussions fail to resolve the dispute, then:

1. the complainant shall notify the Code Secretariat of that fact and, if the complainant is a member of an industry association and elects to do so, shall notify the industry association of that fact and may request the Code Secretariat and/or the industry association to discuss the dispute with the Managing Director or equivalent officer of the other party;


2. if so requested by the complainant:


1. the Code Secretariat or, if considered appropriate by the Conciliator the Conciliator; and


2. if considered appropriate by the complainant's industry association, the complainant's industry association,


will endeavour to discuss the dispute with the Managing Director or equivalent officer of the other party with a view to reaching an amicable resolution of the dispute.