APPENDIX 2

Flow Chart for Dispute Resolution Procedures - Conciliation

(Sections 16 and 17)

Step 1

The complainant gives a Notice of Dispute to the other party

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Step 2

The other party responds in writing within 2 business days of receipt of the Notice of Dispute

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Step 3

The parties seek to resolve the dispute within 4 business days of other party's receipt of Notice of Dispute

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Step 4

Either party refers the dispute to the Conciliator

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Step 5

The Conciliator deals with the matter within 7 business days after the dispute is referred for Conciliation (or such longer period as the parties agree) as follows:

• supplying a Conciliation Agreement to the parties for execution and return within 24 hours of receipt
• determining the time and date for the conciliation, and including such information in the Conciliation Agreement or, if this is not possible, notifying the parties
• advising the parties of the manner of conduct of the proceedings (refer section 17.3 of the Code)
• conducting the conciliation
• making recommendations to the parties for resolution of the dispute (refer section 16.2 of the Code)

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Step 6

If a party fails to adopt the Conciliator's recommendations:

• it may notify the Conciliator in writing of its reasons
• the Conciliator will report to the Code Administration Committee (refer section 16.3 of the Code)
• the failure to adopt the recommendations will be included in the next information bulletin issued by the Committee and in the annual report of the Committee (refer sections 16.3.1.and 16.3.2 of the Code